Network Monitoring and Remediation
A Suite of Managed IT Services to Compliment any Organization
Our proactive, preventative maintenance approach of round the clock network monitoring is designed to improve your client's network uptime allowing them to be more efficient and profitable. A service based solution identifies small issues and remediates them remotely before they escalate and create network down time. Additionally you will serve as the trusted advisor for your clients on network related items. As a service based delivery model the performance is backed by our industry leading Service Level Agreements.
To be successful in any service discipline you must have the proper resources and ability to scale in order to meet or exceed your client’s expectations. Through our unique aggregator model Haladon Technologies allows our channel partners to do just that. From complete turn-key programs to ala carte offerings, Haladon Technologies can tailor our support to fit your needs. If you are building new disciplines or want to enhance existing ones Haladon Technologies has the resources to help you succeed.
Our U.S. based support desk is staffed 24 x 7 with certified IT professionals who are on call to support your clients. Because we use an all-inclusive services delivery model there are no charges based on time or level of support required. Your clients will have our resources at their disposal regardless of when, where, or how often they need support. Our goal is to assist your client with their issue and get them back to being productive as quickly and efficiently as possible.
Our cloud based on-line backup solution meets or exceeds all current regulatory requirements, regardless of the field your clients business is in. Using the highest available levels of data encryption, our Tier 4 data centers ensure that your client's information is always secure and available to be accessed from any location whenever they might need it. In addition to our cloud solution we offer an onsite Local Vault Solution with a 4:1 local to cloud, storage ratio at no extra fee.
On-Site Technical Support
Our International network of certified Network Technicians, are available to our contracted clients. Our technicians may serve as your on-site technical team, or you can leverage our team to assist with covering peak demand times, providing support to remote locations, or when you require a certification or skill set that your internal team may not have. In all cases our professional technical team will represent you and work seamlessly within the program to support your clients.