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PH 1-614-932-2311
Haladon Technologies
Unlimited 24/7 Help Desk Support
Customized IT Support Environment
We define, and build our service around your end user requirements to be supported in Level 1 and Level 2 service

The client may select from a menu of service components, and add any other unique support elements desired for a customized solution

We can support third party and home grown applications

We document the IT environment of networks, devices, printers, partners, applications, peripherals, and VIPs

We help define escalation thresholds and processes for all third party vendors, and we ensure a seamless handoff for end-users as needed

We help create the process for ticketing standards and defining severity levels

A customized world class IT experience for your clients that maximizes their productivity from the office, at home or on the road. This service is fully integrated into their unique IT environment. Our North American based certified professionals seamlessly resolve end-users technology challenges, enabling them to refocus internal resources to more strategic initiatives, serve as their internal IT, or add IT support without additional IT resources.
Our web-based interface allows access to a historical record of all logged calls and ACD (Automated Call Distribution) statistics that measure our performance based on average call length, average speed of answer and number/percentage of calls answered.

Online reporting Tools & Service Level Metrics
70% calls reach a live person in less than 30 seconds
On average all calls reach a live person in less than 60 seconds
70% issues resolved and closed on the first call
Service Level Metrics
Features…

• Customized to your clients needs

• Integrated into IT environment

• Support for end-user devices

• Online reporting tools

• Trouble ticketing system

​• Level 1 or 2 support options

• 24/7 unlimited support

​• SSAE 16 

• ITIL best practices

• North American based
Benefits…

• Reduces operating expenses

• Increases employee productivity

• Mobile device support

• Client can focus on strategic initiatives

​• Predictable monthly costs

• World Class IT Experience